Job Description

This role is for one of our clients

Industry: Travel Arrangements
Seniority level: Associate level

Min Experience: 1 years
Location: Gurgaon, Delhi
JobType: full-time
We are hiring a

Customer Experience Operations Specialist

to own and deliver seamless, high-quality service for our most important customers. Based full-time on-site in

Gurugram

, this role is ideal for someone who thrives in fast-moving environments, enjoys solving real-time problems, and takes complete ownership of customer outcomes.
You will be the central coordination point between customers and multiple service partners--ensuring issues are resolved quickly, communication remains clear, and the overall customer journey stays smooth and stress-free.

What You'll Do

Customer Ownership & Real-Time Support

Act as the dedicated owner for assigned customers, managing interactions from start to resolution.
Handle live customer queries, urgent requests, and service issues with speed and empathy.
Ensure customers are informed, reassured, and supported at every step of their journey.

Issue Resolution & Escalation Management

Take full ownership of service disruptions, changes, or complaints.
Drive quick resolution by coordinating with internal teams and external partners.
Minimize impact to customers by offering timely alternatives and clear solutions.

Partner & Stakeholder Coordination

Work closely with hotels, suppliers, transport partners, and operations teams to resolve time-sensitive issues.
Ensure alignment across stakeholders to deliver consistent service outcomes.
Follow up to confirm resolutions are executed as committed.

Experience Quality & Continuous Improvement

Document customer interactions, issues, and resolutions accurately.
Identify recurring problems, patterns, or operational gaps.
Share insights and suggestions to improve service processes and customer satisfaction.

Who Should Apply

1-2 years of experience in

customer support, customer success, operations, or service delivery

roles.
Strong ability to manage customer expectations and deliver calm, confident resolutions.
Excellent verbal and written communication skills with a customer-first mindset.
Proven problem-solving ability in fast-paced, real-time situations.
Comfortable juggling multiple priorities while maintaining attention to detail.
High ownership mentality--someone who sees issues through to closure.

Why This Role Stands Out

High-impact, customer-facing role with real ownership.
Exposure to cross-functional and partner coordination.
Fast learning curve and strong foundation for growth into CX, Ops, or Customer Success leadership.
Work directly on moments that truly define the customer experience.

Core Skills

Customer Experience Customer Support Operations Issue Resolution Stakeholder Coordination Communication Problem Solving Service Delivery Customer Satisfaction

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.