Customer Experience Associate - For Unilever Project KRA :
1. Handling Inbound Support tickets and solving the queries to the User's satisfaction
2. Handling Inbound Support Chats and solving the queries to the User's satisfaction
3. Reporting bugs/issues flagged by the Users to the Product team
4. Following defined SLAs for Customer Support
KPI :
1. Avg. First Response time on support tickets
2. Avg resolution time
3. Rating provided by the Users
4. High Customer Satisfaction Score
5. High NPS Score
Key Skill Required
Good Communication skills
Video creation skills, good to have.
Knowledge of Excel, Support tools like Freshdesk etc good to have
Job Type: Full-time
Pay: ₹400,000.00 - ₹900,000.00 per year
Work Location: In person
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