Job Description

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone--from emerging artists to global brands--everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Customer Experience Maker Intern 2022

The Adobe Customer Experience Maker Intern Program is a 10-week comprehensive program where students will gain hands on experience and real work-life skills while having fun and contributing to a global company. As an intern, you will be challenged with completing projects that will enhance your profile as well as contribute to the department's goals and objectives. Internship program would cover the following areas in Adobe Experience Cloud domain:

• Customer Experience Journey/Onboarding
• Knowledge Management
• Innovation, Strategy & Operations

Job Responsibilities
Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.

• Rotates through our divisions of responsibility and provides ideas to grow and improve the business.
• Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
• Provide suggestions to management for improving customer service and internal processes.
• Learns and becomes proficient on internal software systems.
• Weekly work hours 40 hours.
• A dedicated mentor to oversee the project progress.
• Engages with customers during the post sales cycle
• Acts as a customer advocate ensuring all customers' voices are heard
• Understand the real-world impact that issues and defects have on customers
• Work closely with customers to understand their business and how best to assist them in using Adobe Experience Cloud Solutions
• Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation.
• Design and model solutions for customer innovation and experience along with similar initiatives variants.
• Perform with innovation development groups to conduct insights as well as design outputs to their work.
• Design, research, develop, analyze, and suggest new Knowledge management concepts as well as strategies.
• Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.
• Contribute and influence strategic direction for senior leadership using informal and formal communication.

Program Qualifications:

• Current students pursuing a Bachelor's or Master's degree graduating in 2023
• Evidence of strong academics, cumulative GPA of 7.0 or above
• Innovative thinking and thoughtful risk taking.
• Ability to partner across the organization.
• Sound Communication skills.erience Maker Intern