Job Description

Role Overview

As a Customer Experience Intern, you will play a vital role in supporting our customer engagement and retention strategies. You will work closely with the customer success and operations teams to ensure every interaction our customers have with us is seamless, empathetic, and solution-oriented. This internship is ideal for someone passionate about problem-solving, communication, and learning how businesses create delightful customer journeys.

Key Responsibilities

Assist in handling customer queries via email, chat, or phone.

Support the customer success team in onboarding new customers.

Collect, track, and analyze customer feedback to identify patterns and improvement areas.

Create and update FAQs, help guides, and knowledge base materials.

Assist in monitoring customer satisfaction metrics (e.g., NPS, CSAT).

Collaborate with product, marketing, and sales teams to resolve customer concerns.

Participate in brainstorming sessions to enhance the overall customer journey.

Skills & Qualifications

Currently pursuing/completed a degree in Business, Psychology, Communication, or related fields.

Strong verbal and written communication skills.

Empathy, patience, and problem-solving ability.

Comfortable using digital tools (CRM, spreadsheets, support ticket systems--training will be provided).

Proactive, detail-oriented, and eager to learn.

What You'll Gain

Hands-on experience in customer success and experience management.

Exposure to real-world problem-solving in a fast-paced environment.

Mentorship from industry professionals.

Opportunity to transition into a full-time role based on performance.

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹9,000.00 - ₹12,000.00 per month