Develop and implement a comprehensive strategy to enhance the overall experience of pet parents, ensuring they feel understood, supported, and valued throughout their pet's care journey.
Team Training & Development:
Train and mentor clinic teams in customer service, communication, and empathy, empowering them to deliver exceptional service and maintain consistent standards across all locations.
Pet Parent Advocacy:
Act as a liaison between the clinic and pet parents, ensuring their concerns and needs are addressed with compassion. Create channels for feedback and continuously improve service based on input.
Crisis Communication & Reassurance:
Develop processes for handling sensitive situations when pets are in critical condition, ensuring pet parents receive timely updates and emotional support, reducing anxiety and fostering trust.
Customer Relationship Management:
Build and maintain strong relationships with pet parents, ensuring long-term loyalty and retention through personalized care and regular follow-ups.
Service Improvement Initiatives:
Analyze customer feedback, clinic processes, and interactions to identify areas for improvement, implementing new procedures to enhance service quality and the overall pet parent experience.
Collaborate with Technical Team:
Work closely with veterinarians and clinical staff to ensure seamless communication and coordination between the medical team and pet parents, creating a holistic care environment.
Brand Alignment:
Ensure that all customer interactions align with Company's values of empathy, professionalism, and reliability, representing the brand consistently across all touchpoints.
Job Type: Full-time
Pay: ₹2,000,000.00 - ₹3,000,000.00 per year
Application Question(s):
Do you have degree in any of these streams - Bachelor's degree in Business, Hospitality, Customer Experience, or a related field.
Do you like pets? (This role would lead to speaking to pet owners as well)
Education:
Bachelor's (Preferred)
Work Location: In person
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