Job Description

Location: Noida (6 days/week)

Experience Required: 1 - 3 years

Compensation: INR 13,000 - INR 17,000/month (Based on experience)

Job Type: Full-time

About Us:

We are seeking a confident and customer-centric professional to manage customer queries, convert inquiries into orders, and Key Responsibilities:

- Respond to inquiries via call, WhatsApp, and chat

- Assist customers with product selection and order details

- Handle complaints with empathy and resolution-oriented approach

- Coordinate with the ads/marketing team for lead quality feedback

- Retarget previous customers using order history

- Maintain Excel trackers for follow-ups and performance

Prerequisites:

- Prior experience in customer service, BPO, or support teams

- Excellent verbal and written communication (Hindi & English)

- Confident, polite, and persuasive tone

- Organized and detail-oriented

KPIs:

- Lead-to-order conversion ratio

- Customer satisfaction and review quality

- Resolution turnaround time and complaint handling

Job Type: Full-time

Pay: ?13,000.00 - ?17,000.00 per month

Work Location: In person