Job Description

About Us

:
We are an early-stage ecommerce venture (Annachy Shopping App), backed by Saravana Stores, a renowned South Indian retail chain with over 50 years of legacy and 6 flagship super-stores across Tamil Nadu. Our mission is to bring the same trusted shopping experience to online customers, delivering trusted quality products at the lowest prices.

Role:

We're a fast-growing e-commerce company on a mission to redefine online shopping. With a customer-first mindset and a passion for innovation, we deliver seamless experiences across every touchpoint. Now, we're looking for a dynamic

Customer Experience Executive

to join our team and help us elevate our service to the next level.

Experience: 0-2 yrs only

Skills required

Manage customer life cycle by responding to customer queries and issues over call/email/chat Identify the needs of customers, resolve issues, and provide solutions Ensure 100% Customer Satisfaction by resolving issues and complaints to Customers Satisfaction Should have the ability to adapt/respond to different scenarios related to order Multilingual languages (Hindi, Telugu, Malayalam or Kannada) are required along with English & Tamil.
Job Types: Full-time, Fresher

Pay: ₹10,834.50 - ₹15,000.00 per month

Benefits:

Health insurance Paid time off Provident Fund
Ability to commute/relocate:

Poonamallee, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Are you an immediate joiner?
Experience:

Customer support: 1 year (Preferred)
Work Location: In person