Job Description

Designation

:

Customer Experience Executive - FEMALE

Cell

: Customer Experience (CE)

Core Responsibilities

: Co-ordination & Communication with Customers

Reporting To

:Cell Head

1.

Main Activities

Understand and align with Vision, Purpose, and Values.

Gain knowledge of:

- All customers and their business terms

- Product variants, configurations, and the production process.

- Internal Zone & Cell flow as well as the overall company workflow.

- Documentation and reporting systems.

- Delivery logistics and transport agency processes.

2. Key Responsibilities

Maintain an updated customer database and record all interactions and transactions.

Coordinate internally on a regular basis to ensure smooth dispatch operations.

Manage material dispatch as per customer requirements.

Keep internal teams informed about customer status and update customers on production progress.

Monitor dispatch status and obtain acknowledgments from customers.

Maintain and update key documents daily:

- Order Status Report

- Dispatch Details Report

- FG (Finished Goods) Report

Organize and maintain a systematic filing system (e.g., Request Cards, Supply Cards, and related

documentation).

3. Skills & Qualifications

Academic Qualification

- UG/PG Certification (preferably in Electronics)

Computer Skills

- Proficiency in Microsoft Office

Other Skills

- Strong linguistic and communication skills. Specially in English

- Knowledge of customer service principles and practices

- Good listening skills

- Problem analysis and problem-solving abilities

- Adaptability and initiative

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Customer Service: 1 year (Required)
Work Location: In person