Job Description

Designation - Customer Experience ExecutiveLocation - Jaipur | Department: Customer ExperienceRole Summary - The Customer Experience Executive will handle all non-sales inbound calls like - post-booking support, general queries, and cross-departmental escalations.Ensuring quick resolution and exceptional service.Key ResponsibilitiesAttend and manage non-sales inbound calls.Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).Assist with booking changes, payment queries, and property information.Update all customer interactions accurately in the CRM.Follow up on open tickets until closure.Maintain a professional, empathetic, solution-driven approach.Collect customer feedback and ensure service quality.Requirements03 years of experience in customer support (hospitality/travel preferred).Strong communication in English and Hindi.Problem-solving mind-set with excellent time management.CRM and call handling tool familiarity is a plus.Work Details - 9-hour rotational shifts on roaster basis (including weekends with 1 weekly off).

Expertia AI Technologies