With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.
Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee's mission is to build entertainment for millions of people around the world and connect them through games.
Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.
Job Overview
As an Executive - Customer Experience you will lead and drive the overall customer experience strategy, ensuring seamless interactions and satisfaction across all touchpoints. Oversee customer insights, service excellence, and innovation to enhance loyalty and business growth.
Key Responsibilities
Help in handling customers through all touchpoints - Calls, Emails, Chats & ORM
Achieve the First Response TAT ,CSAT/CES as per set targets
Build a rapport with the customers by - Listening, Understanding and Resolving the customer's issue promptly and accurately
Sharing prompt & accurate resolutions and with positive Customer satisfaction Score
Provide customer VOC/feedback for further product enhancements.
Provide highly professional customer service to achieve a high level of customer satisfaction and retention.
Meet the average response time along with productivity while ensuring you follow all quality parameters.
Achieve the set productivity as per the set targets to maximize the efficiency
Qualifications & Skills Required
Graduate 2+ years of relevant experience
Ability to understand the customer's query and share the right resolution
Ability to engage and retain players
Awareness of all the policies and procedures used to provide seamless support to
customers.
Hindi and English communication should be excellent.
Excellent verbal and written communication skills.
Proficient in handling Computer and other tools
Be a part of Junglee Games to:
Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and
leverage ideation and A/B testing to drive impactful outcomes.
Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in
every detail to ensure every game becomes a smashing success.
Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.
Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.
Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.
Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.
Know more about us
Explore the world of Junglee Games through our website, www.jungleegames.com.
Get a glimpse of what Life at Junglee Games looks like on LinkedIn.
Here is a quick snippet of the Junglee Games Offsite'24
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Job Type: Full-time
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Work from home
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What is your notice period
What is your Expected CTC
What is your current CTC
How many years of experience do you have in Customer Support
Experience:
Customer relationship management: 2 years (Required)
Customer service: 2 years (Required)
Customer support: 2 years (Required)
Work Location: In person
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