Job Description

Client:


PCB Manufacturers




Location:


NSN Palayuam, Coimbatore, Tamil Nadu



Job Type:


Full-time



Shift:


Day



Title:


Customer Experience Executive




Education:


Graduate/Diploma




Work Experience:


1+ yrs




Salary:


?15,000 - ?20,000 a month + OT




Needs & Skills:




1. Main Activities



Understand and align with Vision, Purpose, and Values.


Gain knowledge of:


All customers and their business terms with us.


Product variants, configurations, and the production process.


Internal Zone & Cell flow as well as the overall company workflow.


Documentation and reporting systems.


Delivery logistics and transport agency processes.


2. Key Responsibilities



Maintain an updated customer database and record all interactions and transactions.


Coordinate internally on a regular basis to ensure smooth dispatch operations.


Manage material dispatch as per customer requirements.


Keep internal teams informed about customer status and update customers on production progress.


Monitor dispatch status and obtain acknowledgments from customers.


Maintain and update key documents daily:


Order Status Report


Dispatch Details Report


FG (Finished Goods) Report


Organize and maintain a systematic filing system (e.g., Request Cards, Supply Cards, and related documentation).


3. Skills & Qualifications



Academic Qualification


UG/PG Certification (preferably in Electronics)


Computer Skills


Proficiency in Microsoft Office


Other Skills


Strong linguistic and communication skills. Specially in Hindi & English


Knowledge of customer service principles and practices


Good listening skills


Problem analysis and problem-solving abilities


Adaptability and initiative






Contact:


Sandeep Sathyan - HR Consultant @


(+91 8525 898 380 - Whatsapp)