Job Description

Position: Customer Experience Associate

Level: Executive/Sr. Executive/Asst. Manager/Dy. Manager

Department: Marketing Location:

Corporate Office - Mumbai Reporting Structure: Regional Head/CMO

Performance Drivers:

To ensure customer satisfaction by proactively providing all the support with a customer-centric approach Assisting and effectively coordinating with Regional/CMO/marketing team Data analysis of the products/customers/countries/regions and compiling/leveraging market intelligence for making informed decisions Organizing and updating Regional/CMO, Marketing team, customers and agents by proactively coordinating with all the departments Updating all the customer profiles, business requirements, enquiries, samples register, pricing proposals, emails and other communication Performing basic admin duties including printing, sending emails, and ordering office supplies, corporate and product brochures Preparing MOMs, Marketing presentations for periodic reviews, Rolling forecasts, Commission payments, reconciliation of accounts receivables and management, Budgeting and marketing expenses Attending online and face-to-face meetings with customers and travel whenever required Adhering to company's policies, procedures with a high work ethic Prerequisites: MBA/Bachelor's degree in Pharma/Chemistry/Science/Commerce and with one or three years of organizational experience
Excellent communication and interpersonal skills.

Strong organizational, planning and execution skills. Proficiency in MS Word, Excel, Presentation Preferred Attributes: Working knowledge of CRM platforms Experience of working in a Pharma organization as a Sales/Customer Support professional Familiarity with market intelligence platforms and market research techniques
Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹500,000.00 per month

Work Location: In person