Job Description

Role Overview You will be the voice customers trust and the person they remember. From their very first question to long after their first order, you will make sure every interaction feels thoughtful, clear, and human. You will also help us connect with early influencers and brand collaborators who believe in what we're building.

Key Responsibilities

1. Customer Support Excellence

Handle customer queries via email, phone, WhatsApp, and social media


Explain our products with accuracy and empathy


Recommend supplement choices based on customer needs


Resolve complaints with patience and creative problem-solving


Follow up to ensure satisfaction and collect feedback

2. Influencer and Partnership Communication

Reach out to relevant influencers and content creators in the wellness space


Manage onboarding, content coordination, and communication


Maintain relationships with current brand partners and ambassadors

Requirements

Language Skills

Must be fluent in English and Hindi (spoken and written)


Tamil proficiency is a strong bonus


Clear and engaging communication across all platforms Personal Qualities


Genuine interest in health, fitness, and wellness


Problem-solver with emotional intelligence and resilience


Eagerness to learn and grow in a fast-moving space Calm and composed under pressure or during tough conversations

Job Type: Full-time

Work Location: In person