Job Description

We are looking for a customer-focused professional who is passionate about delivering exceptional service and creating positive customer experiences. The ideal candidate will have strong communication skills, a proactive mindset, and the ability to handle customer interactions efficiently while ensuring high satisfaction and repeat business.

Job Responsibilities:

Handle customer interactions professionally through calls and written communication. Provide accurate booking-related information and resolve customer queries promptly. Address customer concerns and escalate complex issues when required. Ensure high customer satisfaction through effective communication and problem-solving. Maintain accurate records and collect customer feedback. Encourage positive Google reviews from satisfied customers. Coordinate with internal teams to resolve customer issues efficiently. Build strong product knowledge, take initiative, and manage multiple priorities.
Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer support: 1 year (Preferred)
Shift availability:

Night Shift (Required) Day Shift (Preferred)
Work Location: In person