Customer Experience and Support - Malad Job in Eserv Consulting

Customer Experience And Support Malad

Year MH, IN, India

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Job Description

Fresher's / 1 year experience

Key Skills Required:

Excellent communication skills

Problem-solving attitude

Job Role & Responsibilities:

Handle inbound and outbound calls related to customer queries, complaints, and service requests.

Provide accurate information about products, services, and warranties.

Log complaints and follow up with concerned departments until resolution.

Ensure timely and professional responses to customers via phone, email, or chat.

Maintain customer interaction records and update CRM systems.

Work towards customer satisfaction and meet performance targets like TAT, FCR, and CSAT.

Whatsapp CV-9355510911

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: Remote

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Job Detail

Job Id

JD4889861
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

MH, IN, India
Education

Not mentioned
Experience

Year

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