Job Description

We are seeking a detail-oriented and proactive

Customer Executive

to manage our Customer operations while also handling day-to-day accounting tasks. This hybrid role is perfect for someone who enjoys both digital marketing and financial organization

Key Responsibilities:

Customer Service Expertise

: Proven ability to handle high volumes of customer inquiries with professionalism, empathy, and efficiency.

Communication Skills

: Excellent verbal and written communication skills, adept at active listening and clear, concise responses.

Problem-Solving Abilities

: Strong analytical skills to resolve customer issues promptly and effectively.

CRM Software Proficiency

: Experienced in using customer relationship management tools such as Zoho, SAP.

Sales Support

: Skilled in upselling and cross-selling techniques, understanding customer needs to suggest suitable products or services.

Technical Knowledge

: Familiarity with basic technical troubleshooting for products/services (customized based on industry).

Multitasking & Time Management

: Able to manage multiple customer accounts and inquiries while maintaining attention to detail.

Conflict Resolution

: Trained in de-escalation techniques and maintaining customer satisfaction in high-pressure situations.

Team Collaboration

: Experience working with cross-functional teams including sales, technical support, and product teams.

Adaptability

: Comfortable in fast-paced environments, with the ability to learn new systems and procedures quickly.

Product Knowledge

: Deep understanding of company products/services to provide accurate and helpful information to customers.

Customer Retention

: Experience in building long-term relationships with clients and contributing to customer loyalty initiatives.

Experience

: Minimum of 3 years in a customer service, customer support, or client relationship role.

Education

: Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required).

Communication Skills

: Excellent verbal and written communication in [specify language(s), e.g., English, Tamil.

Customer-Centric Mindset

: Demonstrated ability to understand and prioritize customer needs with a proactive approach to problem-solving.

CRM Proficiency

: Hands-on experience with customer relationship management (CRM) tools such as Salesforce, Zoho, SAP

Conflict Resolution

: Proven skills in handling complaints, resolving issues, and turning negative experiences into positive outcomes.

Technical Aptitude

: Basic technical understanding of the company's products/services to provide accurate support.

Time Management

: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.

Team Collaboration

: Experience working effectively with internal departments such as sales, technical teams, and operations.

Adaptability

: Comfortable working in dynamic environments and adaptable to process changes and new technologies.

Professionalism

: Strong interpersonal skills with a customer-first attitude, patience, and reliability.

Preferred Skills - Customer Executive

Advanced Communication Skills

: Ability to communicate clearly, confidently, and with empathy across diverse customer bases.

Emotional Intelligence

: Strong interpersonal skills, patience, and emotional control during high-pressure interactions.

ales Awareness

: Understanding of sales strategies and ability to identify upselling and cross-selling opportunities.

Technical Support Skills

: Basic troubleshooting skills to assist customers with technical issues or product setup.

Multilingual Ability

: Fluency in multiple languages is a strong plus (e.g., English + /Tamil).

Data Handling & Reporting

: Ability to generate and interpret customer service reports or feedback data to improve processes.

Product Knowledge

: In-depth understanding of company products/services to guide and educate customers effectively.

Conflict Management

: Ability to manage difficult conversations and turn complaints into positive experiences.

Process Improvement Mindset

: Willingness to suggest ideas that improve customer satisfaction and workflow efficiency.

Adaptability to Tools

: Quick learner with the ability to use chat, email, phone, and social media platforms for customer interaction.

Organizational Skills

: Strong time management and ability to manage large volumes of queries efficiently.
Job Types: Full-time, Permanent

Pay: ?160,000.00 - ?200,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person