Job Description

Job Title: Customer Care Executive

Location: Bhubaneswar, Odisha (On-site)

Shift: 24x7 Rotational Shift

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chat inquiries professionally and promptly.

Provide accurate information regarding company products, services, and policies.

Identify customer needs, clarify information, and offer appropriate solutions or alternatives.

Resolve customer complaints with empathy and a solution-oriented approach.

Maintain detailed and accurate records of customer interactions in the CRM system.

Required Skills & Qualifications:

Excellent communication skills in English.

Strong problem-solving and interpersonal skills.

Ability to multitask, prioritize, and manage time effectively.

Positive attitude and willingness to work in a 24x7 rotational shift

Education:

Graduate/Undergraduate in any discipline.

Experience:

Freshers and experienced candidates (0-1 years) are welcome.

What We Offer:

Supportive and professional work environment.

Free Meals for Day and Night shifts.

Free Accommodation for night employees.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person