Job Description

DESCRIPTION

Job Summary

This position acts as an extension of senior management, ensuring seamless operations, positive customer experiences, and high-quality execution of administrative and coordination activities. The role provides comprehensive support including scheduling, communication management, documentation, data accuracy, and stakeholder coordination. The incumbent serves as a key representative of senior management, facilitating efficient information flow, maintaining confidentiality, and supporting organizational objectives through proactive planning and follow-through.

Key Responsibilities

Technical Integration & Support

Investigates integration and installation issues, identifies causal mechanisms, recommends corrective action, and documents results under guidance from experienced team members. Applies and supports process improvements for Installation Quality Assurance, OEM integration, and product selection. Utilizes tools such as

Advisor

,

Cummins Online Specifications (COLS)

, and

Global Customer Engineering (GCE)

to facilitate high-quality decision-making. Supports

engine testing and vehicle validation

, ensuring prototype installations meet Cummins requirements.

Customer Interface & Product Specification

Obtains inputs and collaborates with Subject Matter Experts and VPI Teams to deliver accurate product data and installation requirements to OEMs. Acts as a technical liaison to OEM counterparts, sharing product information, managing specifications, communicating changes, and resolving installation issues. Translates customer needs and the "voice of the customer" into functional product requirements.

Design & Product Application

Makes decisions related to product selection, design, and integration that impact OEM performance, optimization, and quality. Ensures Cummins products are applied correctly within customer systems and operational environments. Validates prototype machine performance and ensures installation quality through structured reviews.

Operational and Team Support

Owns problem resolution for moderately complex components and systems, with responsibility growing as experience increases. Independently executes established work processes while continuously building product and system knowledge. May coordinate tasks among technicians or student engineers as needed. Contributes to team objectives and demonstrates influence at the work-group level.

RESPONSIBILITIES

Qualifications

High school diploma or completion of secondary education required. Equivalent relevant experience may be considered in alignment with regulatory requirements.

Core Competencies

Action Oriented:

Takes on challenges with urgency, enthusiasm, and energy.

Communicates Effectively:

Adapts communication style to meet the unique needs of diverse audiences.

Customer Focus:

Builds strong customer relationships and delivers customer-centric service.

Ensures Accountability:

Holds self and others responsible for delivering commitments.

Plans and Aligns:

Prioritizes and aligns activities with organizational goals.

Data Analytics:

Interprets and communicates qualitative and quantitative data to support decision-making.

Data Visualization:

Creates clear visual representations of data using dashboards, reports, and presentations.

Values Differences:

Appreciates and leverages diverse perspectives and cultural backgrounds.

QUALIFICATIONS

Knowledge, Skills & Capabilities

Technical & Functional Skills

High ownership mindset with the ability to drive clarity, structure, alignment, and follow-through. Strong planning skills with capability to manage execution plans, cadences, meeting agendas, MoMs, and follow-ups. Excellent data accuracy and documentation discipline for audit-readiness. Proficiency in MS Office and common business tools. Experience managing PR/PO processes, travel workflows, and standard administrative systems.

Experience

Significant work experience in administrative, coordination, or executive support roles. In-depth knowledge gained through specialized training or experience supporting senior leadership. Strong stakeholder management, communication, planning, and documentation expertise.

Job

Engineering

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

2423027

Relocation Package

No

100% On-Site

No