Job Description

The Customer Engagement Representative is responsible for building strong relationships with customers, addressing their needs, and ensuring a positive experience with the company's products or services.Key Responsibilities:- Engage with customers through phone, email, chat, and social media to provide assistance and support.- Address customer inquiries, concerns, and complaints in a timely and professional manner.- Educate customers about products, services, promotions, and company policies.- Proactively reach out to customers to gather feedback and improve their experience.- Collaborate with sales, marketing, and support teams to ensure seamless customer interactions.- Maintain accurate customer records and update CRM systems as needed.- Identify opportunities to upsell or cross-sell products and services.Requirements:- Bachelor's degree preferred- Previous experience in customer service, sales, or a related role- Strong communication and interpersonal skills- Handle challenging customer situations (ref:updazz.com)