Job Description

Role Overview

As a

Customer Engagement & Insights Executive

at Healthy Jeena Sikho, you'll be the

bridge between the customer and the company

. You'll speak with users of our medical equipment services (like BiPAPs, oxygen concentrators, wheelchairs), gather feedback, resolve concerns, and turn insights into ideas that help us grow.

Key Responsibilities

Engage with existing customers over calls and messages to: Gather service/product feedback Understand their evolving needs Build rapport and trust for repeat business Act as the

"Voice of the Customer"

for internal teams (sales, service, product) Highlight common customer issues, feature requests, or expectations Share weekly reports and trends with leadership for business planning Work with sales team to pitch upgrades, AMC, and consumables where suitable Ensure

zero complaints

, maximum loyalty, and high NPS (Net Promoter Score)

You're the Right Fit If You...

Love speaking with customers and building human connections Are sharp in listening and interpreting feedback Have strong communication and empathy skills Can think from the customer's point of view and the business POV Are organized with reporting, follow-ups, and CRM entries Have 6 months to 2 years of experience in customer support, telecalling, or customer success roles

Preferred Background

Bachelor's degree (any discipline) Fluency in Hindi & English Strong interpersonal and follow-up skills Familiarity with tools like Excel, Google Sheets, CRM is a bonus

Why Join Healthy Jeena Sikho?

Work in a mission-driven healthcare brand creating real impact Build your career at the intersection of customer relations and business growth Be heard - your inputs directly shape services & innovations Supportive team + performance-based growth opportunities
Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person