Job Description

Customer Delivery Manager

We are seeking a highly experienced and client-focused

Customer Delivery Manager

to lead the end-to-end delivery. The ideal candidate will have a strong background in digital transformation, deep understanding of asset-heavy industries like oil & gas, and a proven track record of successful client engagement and delivery execution.

Key Responsibilities:

Act as the

primary point of contact

for customer, owning customer satisfaction and service excellence throughout the engagement. Lead and manage the

delivery of digital solutions and services

tailored to oil & gas operations, ensuring alignment with business and operational goals. Translate client requirements into detailed delivery roadmaps, ensuring milestones, budgets, and SLAs are met. Coordinate cross-functional teams, including engineering, IT, operations, and analytics, to ensure seamless execution. Conduct regular

governance and review meetings

with internal and client stakeholders. Identify and mitigate delivery risks, propose corrective actions, and drive continuous improvement. Ensure compliance with

client,

security, and operational standards

. Foster long-term, trusted relationships with client stakeholders to support growth and innovation opportunities.

Required Qualifications and Skills:

Bachelor's degree

in Engineering, Information Technology, or Business;

MBA preferred

.

10+ years of experience

in the digital/technology industry, with

at least 5 years as a Customer Delivery Manager

. Strong experience delivering digital projects in

asset-heavy industries

, particularly

oil & gas, utilities, or manufacturing

. Exceptional communication, stakeholder management, and project execution skills. Demonstrated success in leading

large-scale digital transformation

programs, preferably in the

Middle East

or similar regions. Ability to lead geographically distributed and culturally diverse teams.

Location - remote


time - 2:30-11:30PM