Job Description

Scope Of Work / Key Responsibilities

? Creating 'Delight' for the customer during the project life cycle.
? Assisting with adherence to project timelines and SOPs.
? Conflict resolution. ? Tracking customer experiences across online and offline channels.
? Collaborating with the internal teams to enhance customer service and brand awareness.
? Identifying customer needs and taking proactive steps to maintain positive experiences.
? Responding to customer queries promptly and effectively via phone, email, social media, or chat applications.
? Analysing customer feedback on products and services offered.
? Documenting processes and logging technical issues, as well as customer compliments and complaints.

Job Type: Full-time

Pay: ?11,671.13 - ?33,000.70 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Ability to commute/relocate:

Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Tamil, English, Hindi (Preferred)
Work Location: In person