Job Description

Job Purpose:

To ensure excellent customer satisfaction and enhance customer loyalty by handling post-sale interactions, addressing grievances, managing service experiences, and building lasting customer relationships.

Key Responsibilities:

Ensure end-to-end customer satisfaction throughout the sales lifecycle. Manage inbound and outbound calls, messages, or emails to check customer experience. Coordinate with sales teams to resolve customer complaints quickly and effectively. Conduct regular follow-ups with customers to ensure satisfaction. Handle escalation calls and ensure resolution within the defined timelines. Collect and analyze customer feedback to improve service quality. Maintain and update the customer satisfaction index (CSI) and Net Promoter Score (NPS). Organize customer meets, events, or campaigns to build long-term relationships. Monitor and track repeat complaints to identify areas of improvement. Prepare and present daily/weekly/monthly reports on customer issues and resolutions.

Key Skills & Competencies:

Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Customer-centric mindset Empathy, patience, and emotional intelligence

Qualifications:

Graduate in any discipline Experience in the automotive, retail, or service industry is an advantage
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time
Schedule:

Day shift
Supplemental Pay:

Commission pay Yearly bonus
Work Location: In person