Job Description

1. Customer Interaction & Support

Handle customer queries, feedback, and complaints Provide prompt, polite, and solution-oriented responses to ensure customer satisfaction. Assist customers with menu details, order status, delivery updates, and product information. Resolve issues related to delayed orders, food quality, billing, refunds, and replacements.

2. Service Quality Monitoring

Coordinate with kitchen, production, and delivery teams to maintain service standards.

3. Feedback Management

Collect customer feedback through reviews. Analyze feedback to identify recurring issues or improvement areas. Escalate critical concerns to management and follow up until resolved. Encourage customers to share positive reviews and ratings online.

4. Complaint Resolution

Ensure timely closure of complaints with proper root-cause analysis. Provide compensation or goodwill gestures (discounts, coupons) as per company policy.

5. Order Coordination

Coordinate with kitchen, warehouse, or production team for order preparations. Work with delivery logistics to ensure on-time delivery. Track order flow and proactively inform customers about delays or changes.

6. Brand Representation

Present the brand professionally by maintaining a courteous tone and positive communication. Promote new products, combos, offers, or loyalty programs.

7. Reporting & Documentation

Prepare daily/weekly reports on customer satisfaction scores, issue trends, and service performance. Maintain data on refunds, replacements, and order handling.

8. Cross-Department Coordination

Work closely with: Kitchen/Production team QA (Quality Assurance) team Dispatch/Delivery team Sales/Marketing team Store managers/outlet teams Ensure smooth communication and quick resolution of customer issues.

9. Training & Continuous Improvement

Attend training on food safety, hygiene, product knowledge, and communication skills. Suggest improvements in customer service processes, SOPs, packaging, or menu clarity.

10. Compliance & Hygiene Awareness

Ensure customer handling follows

FSSAI guidelines

, company policies, and hygiene standards. Maintain confidentiality of customer data.
Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person