Job Description

Customer Data Management

Unlock your potential with Dassault Systemes, a global leader in Scientific Software Engineering as a

Customer Data Management

in

Pune, Maharashtra

.



A

Customer Data Management Specialist

within the Sales Business Administration organization, you are in charge of approving our software orders, support our customers & partners, managing the customer database, and deploying our On-Premise and Cloud solutions for the EMEAI Platform (Europe, Middle East, Africa & India).


The Customer Back Office Analyst is responsible for performing variety of analysis like analyze the customer information, family structure, product and application areas, market share segment and legal entities to integrate the customer record in CRM system following the validation steps.

Role Description & Responsibilities

Analyze and Integrate customer records information in DS Customer Relationship Management (CRM) tools including: + Customer details (Locations, contacts, ...) + Business data (Market, Products & applications, industry,)
+ Financial data (Revenues, VAT, Tax ids, Business Registration documents)
+ DS products information
+ Sales channel and territory
+ Billing process
+ Customer life cycle
Understand and implement DS framework to map business (Revenue, market segmentation, industry segmentation, industry specific products) Create Customers & Prospects in CRM with required level of information Manage specific requests coming from DS Sales teams When companies are newly acquired by DS, transfer their customer databases into DS CRM Work in relationship with DS team in Geo platform teams Other reporting or special assignments when needed Market research/ market segmentation knowledge preferable

Qualifications:

Location:

Dassault Systemes' site in Pune. Looking candidate with academic background with

M. Com or MBA in Finance

background with a particular focus on international business management and/or technical software management. Looking a candidate with initial experience of

1+ years

in the new technologies sector and/or customer data management in a complex international context. Resource should be a

good communicator

with both internal and external stakeholders, having a strong attention to detail, quickly grasping the issues and enjoying working in a group. Resource should be able to do crisis management, solving complex problems, and can work in a demanding business context punctuated by monthly closing deadlines. Proficient with MS Office (Excel, word and PowerPoint) Strong analytical skills and good team player Keen learner with positive attitude Structured, disciplined and flexible approach towards work Ability to work in cross-functional teams with solution finding approach Able to work in multiple and culturally different environments Able to maintain high quality in all deliverables and according to the operating principles

What is in it for you?

Professional Growth: Opportunity to advance within the organization.

Learning Environment: Access to training, workshops, and skill development.

Collaboration: Work closely with cross-functional teams.

Company Culture: Work in a culture of collaboration and innovation

Inclusion statement

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As a game-changer in sustainable technology and innovation, Dassault Systemes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.