Attend customer calls and WhatsApp chats through Tata Smartflo & WATI.
Update customer & service provider details in Zoho CRM.
Convert enquiries into confirmed bookings.
Follow up with customers and ensure service quality.
Support marketing team in campaigns & feedback collection.
Qualification:
Graduate in any stream (preferred: BA/BCom/Communication).
Excellent communication skills in Malayalam & English (Hindi advantage).
0-2 years of customer support / tele-sales experience.
Basic knowledge of CRM software (Zoho preferred).
Salary Package:
?12,000 - ?18,000/month
(based on experience).
Incentives on lead conversions & customer satisfaction.
Job Types: Fresher, Freelance
Contract length: 25 months
Pay: ₹12,000.00 - ₹18,000.00 per month
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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