Job Description

Role Overview

We are seeking an enthusiastic and detail-oriented

Customer Coordinator

to support our day-to-day customer operations. This is an

entry-level position

ideal for a candidate with

basic to intermediate Microsoft Excel skills

and a passion for delivering excellent service.

Key Responsibilities

Act as the first point of contact for customers--acknowledging emails, sharing updates, and routing queries to the appropriate internal teams. Maintain and update customer data, order details, and service records in

Excel spreadsheets

accurately and on time. Track orders, shipments, and service requests; coordinate internally with production, logistics, and finance teams to ensure on-time deliveries and customer satisfaction. Prepare daily/weekly Excel reports such as order status, delivery schedules, and pending actions. Follow up with customers for confirmations, feedback, or additional information. Escalate any critical issues or delays to the senior team for immediate attention.

Required Skills & Competencies

Proficiency in Microsoft Excel

(data entry, basic formulas, sorting, filtering, creating simple reports). Strong written and verbal communication skills. Good organizational skills and attention to detail. Ability to prioritize tasks and meet deadlines.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Experience:

total work: 1 year (Required)
Work Location: In person