Job Description

Position Overview

The Customer Coordinator serves as the primary point of contact between the company and its customers. This role ensures smooth communication, timely service delivery, accurate order or request handling, and high customer satisfaction. The Customer Coordinator supports sales, service, and operations teams by managing customer inquiries, updates, and documentation.

Key Responsibilities1. Customer Communication & Support

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information about products, services, orders, or service requests. Handle customer complaints, escalate issues when necessary, and ensure resolution.

2. Order / Service Coordination

Process new orders, service requests, or bookings in the internal system. Coordinate with internal teams (sales, operations, logistics, technical support) to ensure timely delivery or service completion. Follow up on order status, delays, or changes and inform customers proactively.

3. Administrative & Data Management

Maintain accurate customer records, documentation, and logs. Update CRM or internal systems with notes, order details, and communication history. Prepare customer reports or status updates as needed.

4. Scheduling & Follow-Up

Coordinate appointments, service schedules, or deliveries. Send reminders, confirmations, and follow-ups to both customers and internal teams. Track pending tasks and ensure all customer commitments are met.

5. Customer Experience Improvement

Identify recurring issues and suggest process improvements. Support customer retention efforts by ensuring positive interactions and consistent service. Assist in customer satisfaction surveys or feedback initiatives.

QualificationsRequired

High school diploma or associate degree; bachelor's degree preferred. Strong communication and interpersonal skills. Experience in customer service, coordination, or administrative roles. Proficiency with office software (Excel/Sheets, email, CRM tools). Ability to multitask and manage priorities in a fast-paced environment.

Preferred

Experience in the specific industry (logistics, call center, healthcare, etc.). Familiarity with CRM or ERP systems. Strong organizational and problem-solving skills.

Soft Skills

Customer-focused mindset Attention to detail Ability to remain calm and professional under pressure Team player with a proactive attitude Strong time-management skills
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person