Job Description

Skill required: Omnichannel - Customer Service Technology
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songxe2x80x94 all powered by the worldxe2x80x99s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? xe2x80xa2Written and verbal communication xe2x80xa2Adaptable and flexible xe2x80xa2Agility for quick learning xe2x80xa2Ability to perform under pressure xe2x80xa2Ability to work well in a team
Roles and Responsibilities: xe2x80xa2In this role you are required to solve routine problems, largely through precedent and referral to general guidelines xe2x80xa2 Your expected interactions are within your own team and direct supervisor xe2x80xa2 You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments xe2x80xa2 The decisions that you make would impact your own work xe2x80xa2 You will be an individual contributor as a part of a team, with a predetermined, focused scope of work xe2x80xa2 Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our peoplexe2x80x99s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Wexe2x80x99re proud to be consistently recognized as one of the Worldxe2x80x99s Best Workplacesxe2x84xa2.Join Accenture to work at the heart of change.
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