Job Description

Skill required:

Omnichannel - Customer Communications

Designation:

Customer Contact Comms Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

Must have: o Hospitality skills - Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services) - Minimum 2 years o Collaboration skills - Excellent project management & coordination skills - demonstrated experience working directly with external & internal global stakeholders o Communication skills - Excellent spoken & written proficiency in English language - demonstrated experience working directly with external & internal global stakeholders Should have (any one): o Data skills - hands-on experience working on any data skill in migration / transformation related project - Minimum 2 years o Analysis / Functional skills - relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst - Minimum 2 years o Change management - experience of directly managing / being deeply engaged in any major business transformation program - Minimum 2 years o Experience with any application transformation project as a business analyst / developer / tester / any role

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of lower-complexity problems o Your day to day interaction is with peers within Accenture before updating supervisors o In this role you may have limited exposure with clients and/or Accenture management o You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments o The decisions you make impact your own work and may impact the work of others o You will be an individual contributor as a part of a team, with a focused scope of work o Please note that this role may require you to work in rotational shifts




Any Graduation