Job Description

Profile Description: Customer Care & Tele-caller - E-Commerce

Company Name:

BigShip ClickStore Private Limited

Location:

F-101, Elite Golf Green, Sector 79. Noida

Salary Slab:

?15,000 per month

Job Responsibilities:

Customer Support & Query Handling:

Answer customer inquiries via phone, email, and chat regarding orders, products, and services. Resolve customer complaints efficiently and ensure high levels of satisfaction. Maintain a polite, professional, and helpful attitude during all interactions.

Order Processing & Follow-Ups:

Assist customers with order placements, cancellations, refunds, and returns. Follow up on pending orders, delivery issues, and payment confirmations. Ensure timely coordination with the logistics team for smooth order fulfilment.

Tele calling & Lead Generation:

Make outbound calls to potential customers to promote TREAZUREA (jewellery) and GADGETREA (tech accessories) brands. Follow up with interested customers and convert leads into sales. Handle inquiries from social media, website chats, and other platforms.

Customer Feedback & Data Management:

Collect and record customer feedback to improve service quality. Maintain accurate records of customer interactions and transactions. Prepare daily/weekly reports on customer queries and resolutions.

Retention & Relationship Building:

Develop good relationships with existing customers and encourage repeat purchases. Provide personalised assistance to premium customers to enhance their shopping experience.

Qualifications & Requirements:

Education:

Minimum 12th pass; a degree in any discipline is preferred.

Experience:

0-2 years of experience in customer support or tele-calling, preferably in e-commerce.

Skills:

Strong verbal and written communication skills in Hindi & English. Basic knowledge of e-commerce platforms and order processing. Good listening and problem-solving abilities. Ability to handle pressure and multitask effectively.

Benefits:

Opportunity to work in a fast-growing e-commerce environment. Hands-on experience with customer handling and sales. Career growth opportunities within the company.
Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Work Location: In person

Expected Start Date: 04/10/2025