Job Description

Job Title: Team Leader/ ATL

We are seeking a Team Leader to manage a team of 20-25 associates, ensuring daily operational goals are met and providing excellent customer experience. The role involves handling escalations, motivating the team, evaluating performance, and addressing operational issues. Managing team of Operation executives and meeting Operations Targets and KRA, alongside assisting in meeting day to day Operational Requirements.

Roles and Responsibilities:

Lead and motivate a team to achieve operational targets
Handle customer escalations and provide timely resolutions
Monitor performance and conduct regular evaluations
Identify and address process gaps
Ensure adherence to company policies and procedures
Plan team schedules and resources
Manage customer complaints and escalation calls when needed

Job Type: Full-time

Pay: ?24,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

What us your Date Of Birth? What is your current location in Dehradun How many years of experience you hold as Team Lead
Education:

Bachelor's (Preferred)
Work Location: In person