We are seeking an experienced and customer-centric Customer Support Team Lead to manage and guide our support team. The ideal candidate will have strong leadership skills, hands-on support experience, and the ability to ensure high-quality customer service while meeting performance goals.
Key Responsibilities:
Lead, mentor, and support a team of Customer Support Representatives
Handle escalated customer issues and ensure timely resolution
Monitor team performance and ensure quality and service standards are met
Provide coaching, feedback, and training to improve team efficiency
Coordinate with internal teams to enhance customer satisfaction
Maintain reports on team performance, customer trends, and service metrics.
Skills & Requirements:
3- 4 years of experience in customer support, with team handling experience
Strong communication, leadership, and interpersonal skills
Excellent problem-solving and decision-making abilities
Ability to multitask and manage time effectively
Professional attitude with a strong customer-first mindset
Proficiency in Spanish is preferred
Job Type: Full-time
Experience:
Customer support: 4 years (Preferred)
Team Lead: 3 years (Preferred)
Language:
English (Preferred)
Work Location: In person
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