Job Description

Job Title: Customer Care Executive

Department:

Customer Relations

Industry:

Real Estate

Reporting To:

Customer Care Executive

Exp:Real Estate Industry is Mandatory

Job Summary:

The Customer Care Executive is responsible for managing customer interactions, addressing queries, and providing effective after-sales support. The role ensures that every client receives timely assistance and a positive experience throughout the property purchase and possession process.

Key Responsibilities:

Handle incoming and outgoing calls, emails, and walk-in customer queries. Maintain customer records and communication logs in CRM systems. Provide customers with timely updates regarding project status, payments, and documentation. Coordinate with internal teams such as Sales, Projects, Accounts, and Legal to resolve customer issues. Assist customers with agreement documentation, payment receipts, registration, and possession formalities. Record and track customer complaints, ensuring timely resolution and feedback. Support in organizing customer meetings, handover events, and feedback sessions. Maintain a professional and courteous approach in all interactions to enhance customer satisfaction. Prepare daily and weekly reports on customer communication and pending issues.

Required Skills:

Excellent verbal and written communication skills. Strong customer-handling and problem-solving abilities. Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools. Positive attitude, patience, and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Fluency in English and local languages preferred.

Qualifications & Experience:

Bachelor's degree in any discipline.

Job Title: Customer Care Executive

Department:

Customer Relations / CRM

Industry:

Real Estate

Reporting To:

Customer Care Team Leader / CRM Head

Job Summary:

The Customer Care Executive is responsible for managing customer interactions, addressing queries, and providing effective after-sales support. The role ensures that every client receives timely assistance and a positive experience throughout the property purchase and possession process.

Key Responsibilities:

Handle incoming and outgoing calls, emails, and walk-in customer queries. Maintain customer records and communication logs in CRM systems. Provide customers with timely updates regarding project status, payments, and documentation. Coordinate with internal teams such as Sales, Projects, Accounts, and Legal to resolve customer issues. Assist customers with agreement documentation, payment receipts, registration, and possession formalities. Record and track customer complaints, ensuring timely resolution and feedback. Support in organizing customer meetings, handover events, and feedback sessions. Maintain a professional and courteous approach in all interactions to enhance customer satisfaction. Prepare daily and weekly reports on customer communication and pending issues.

Required Skills:

Excellent verbal and written communication skills. Strong customer-handling and problem-solving abilities. Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools. Positive attitude, patience, and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Fluency in English and local languages preferred.

Qualifications & Experience:

Bachelor's degree in any discipline.

1-3 years of experience in Customer Service or CRM, preferably in the Real Estate sector.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 9133367000