Job Description

What You'll Do

Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potential matches Ensure timely renewals and proactive engagement throughout their journey Guide, counsel, and support the member like a true partner in their search Maintain high service standards, timely resolutions & meticulous documentation Handle escalations with grace, maturity, and solutions-focused thinking Respect diverse traditions, preferences, and cultural nuances in every interaction Always go above and beyond to deliver the VIP promise
What You Bring to the Table

1+ year of experience in customer service, client servicing or relationship management A natural passion for people, relationships & making customers smile Strong attention to detail + excellent organizational skills High emotional intelligence and empathy Infinite patience + persuasive communication Clear, confident communication in English + any Indian language Self-motivated and committed to exceeding customer expectations
Why Join Us

Work with India's leading matchmaking brand Be a part of exclusive high-impact journeys for premium members Learn, grow & thrive in a high-energy, customer-first culture Every day is different, meaningful, and full of real human stories
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

What is your inhand salary ? What is your expected salary ? What is your notice period ?
Experience:

Customer care : 1 year (Required)
Language:

Fluent English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person

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