Job Description

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or social media.

Identify and assess customers' needs to achieve satisfaction

.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.

Provide feedback on the efficiency of the customer service process.

Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.

Required Skills & Qualifications:

Bachelor's degree in any discipline (preferred)

.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Excellent communication and presentation skills.

Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

Both fresher and experienced candidates can apply for this customer service role.

Experience in telecom, BPO, and Telesales industries is a plus.

Fluency in English and Hindi

Send me your cv on

Email- Prerna@infiniserveitsolutioninc.com

contact no.- 9430049605

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,365.63 - ₹31,184.38 per month

Benefits:

Health insurance Life insurance Paid sick time Provident Fund
Language:

Hindi (Preferred) English (Required)
Work Location: In person