We are looking for a Customer Care Service to join our team Tele Performance. The role offers - 23500 - 28000 and involves managing customer calls, delivering outstanding customer service related to BPO.- Join us for a great work environment with various opportunities for career growth. Key Responsibilities : - Manage incoming and outgoing calls in a professional manner. - Respond to customer inquiries, complaints and concerns with a problem-solving mindset. - Log customer interactions and track follow-ups. - Offer timely and relevant solutions to resolve customer issues. - Collaborate with team members to escalate and address more complex concerns. - Meet key performance metrics including call handling time, customer satisfaction and resolution rates. Job Requirements :- The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. - The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. - Candidates must be open to a 6 days working week during the Rotational shift. (ref:updazz.com)
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