Job Description

Job Type:

Full-Time (Work from Office)

Location:

Jaipur, Rajasthan

Job Summary:

We are looking for a dedicated and empathetic

Customer Care Executive

to join our team. You will be the first point of contact for our customers, responsible for providing exceptional service, resolving queries, and ensuring a positive customer experience across all touchpoints.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats professionally. Resolve customer complaints, queries, and requests in a timely and efficient manner. Maintain accurate records of customer interactions and transactions. Provide product/service information and assist customers in using our offerings effectively. Coordinate with internal departments to ensure quick and accurate solutions. Follow communication scripts and standard operating procedures where required. Gather customer feedback and report recurring issues or concerns. Aim to achieve high customer satisfaction and loyalty.

Required Skills & Qualifications:

Excellent verbal and written communication skills in [language(s) required]. Strong listening, problem-solving, and conflict-resolution abilities. Basic computer skills and familiarity with CRM software is a plus. Patience, empathy, and a customer-first mindset. Ability to work in a fast-paced environment and handle multiple tasks. Prior experience in customer service or call center is preferred but not mandatory.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift Evening shift Morning shift Night shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person