to join our team. You will be the first point of contact for our customers, responsible for providing exceptional service, resolving queries, and ensuring a positive customer experience across all touchpoints.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats professionally.
Resolve customer complaints, queries, and requests in a timely and efficient manner.
Maintain accurate records of customer interactions and transactions.
Provide product/service information and assist customers in using our offerings effectively.
Coordinate with internal departments to ensure quick and accurate solutions.
Follow communication scripts and standard operating procedures where required.
Gather customer feedback and report recurring issues or concerns.
Aim to achieve high customer satisfaction and loyalty.
Required Skills & Qualifications:
Excellent verbal and written communication skills in [language(s) required].
Strong listening, problem-solving, and conflict-resolution abilities.
Basic computer skills and familiarity with CRM software is a plus.
Patience, empathy, and a customer-first mindset.
Ability to work in a fast-paced environment and handle multiple tasks.
Prior experience in customer service or call center is preferred but not mandatory.
Job Types: Full-time, Permanent, Fresher
Pay: ?10,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Evening shift
Morning shift
Night shift
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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Job Detail
Job Id
JD3652042
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
RJ, IN, India
Education
Not mentioned
Experience
Year
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.