Customer Care Representative || Pune
Year Pune, Maharashtra, India
Job Description
Roles & Responsibilities:
- Respond to inbound customer queries weekly and document them.
- Handle outbound customers and drive upselling.
- Handle remote troubleshooting of client issues including timely escalation to relevant teams.
- Providing ad hoc support to teams as needed.
- Lead major call campaigns as required.
- Maintain customer records systematically for other teams to step in.
- Handle remote M2s and after SV calls to drive customer satisfaction.
- Experience in customer service.
- Good Computer skills.
- Experience working with customers in a rural set up.
Skills Required
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Job Detail
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Job IdJD4190311
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear