Customer Care Representative

Year    Moga, PB, IN, India

Job Description

Overview


Macro Global Immigration is seeking a proactive and customer-focused

Customer Care Representative

to manage client inquiries, guide applicants through immigration processes, and ensure a seamless customer experience. This role is ideal for individuals passionate about helping others and growing in the immigration and education sector.

Key Responsibilities:



Answer incoming calls, messages, emails, and walk-in queries from clients Provide accurate information on study visas, spouse visas, work permits, IELTS/PTE coaching, and other services Schedule appointments and follow-ups with clients and leads Maintain and update client records in the CRM system Coordinate with consultants and trainers to address client concerns Handle basic social media inquiries, if required Deliver exceptional service to ensure client satisfaction and retention

Required Skills & Qualifications:



Minimum qualification:

12th pass

(Graduation preferred) Excellent communication in

English, Punjabi, and Hindi

Strong interpersonal and customer service skills Basic computer proficiency (MS Office, WhatsApp, email) Prior experience in a similar role or immigration/education industry is a plus Ability to work in a fast-paced environment with a positive attitude
Be the voice of trust and guidance for hundreds of future students, workers, and families. Start your journey with Macro Global Immigration today!

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

Day shift Morning shift
Language:

Hindi (Required) English (Required)
Work Location: In person

Application Deadline: 06/07/2025
Expected Start Date: 01/07/2025

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Job Detail

  • Job Id
    JD3794651
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Moga, PB, IN, India
  • Education
    Not mentioned
  • Experience
    Year