Macro Global Immigration is seeking a proactive and customer-focused
Customer Care Representative
to manage client inquiries, guide applicants through immigration processes, and ensure a seamless customer experience. This role is ideal for individuals passionate about helping others and growing in the immigration and education sector.
Key Responsibilities:
Answer incoming calls, messages, emails, and walk-in queries from clients
Provide accurate information on study visas, spouse visas, work permits, IELTS/PTE coaching, and other services
Schedule appointments and follow-ups with clients and leads
Maintain and update client records in the CRM system
Coordinate with consultants and trainers to address client concerns
Handle basic social media inquiries, if required
Deliver exceptional service to ensure client satisfaction and retention
Required Skills & Qualifications:
Minimum qualification:
12th pass
(Graduation preferred)
Excellent communication in
English, Punjabi, and Hindi
Strong interpersonal and customer service skills
Basic computer proficiency (MS Office, WhatsApp, email)
Prior experience in a similar role or immigration/education industry is a plus
Ability to work in a fast-paced environment with a positive attitude
Be the voice of trust and guidance for hundreds of future students, workers, and families. Start your journey with Macro Global Immigration today!
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
Day shift
Morning shift
Language:
Hindi (Required)
English (Required)
Work Location: In person