Job Description

Join Our Team at TechVill

Hey there! TechVill is one of North America's fastest-growing home services companies, leading the way in appliance repair and beyond. To support our ambitious growth goals, we're looking for a detail-oriented

Customer Care Representative

who can manage complex scheduling, expertly handle client communication, and ensure a seamless service experience. This is a fantastic opportunity to grow your career in operations while working with a supportive, high-energy team.

You Are Our Colleague If:

We're seeking a

responsible, highly organized, and adaptable professional

who thrives in a fast-paced environment, excels at clear communication, and can manage dynamic coordination tasks efficiently.

Here's what makes you a great fit for this role:

Experience:

2-5 years of combined experience

in customer care and operational support.

Customer Journey Management:

Experience managing the full customer lifecycle, from initial contact to

resolving complaints

and ensuring satisfaction.

Communication Skills:

Strong English (B2+),

clear and confident on the phone, skilled at

handling scheduling objections

and process questions.

Detail & Multitasking:

Highly organized and detail-oriented, able to manage multiple calls, complex schedules, and logistics without losing focus.

Technology Proficiency:

Hands-on experience with CRM systems is a must; familiarity with ServiceTitan is preferred.

Mindset:

Flexible, proactive, and committed to problem-solving.

Availability:

Available to work

7 AM - 5 PM or 4 PM - 10 PM Calgary time,

Monday to Friday.

What You'll Be Doing:Service Booking & Dispatch Function

Booking Conversion:

Manage all

incoming service requests (calls)

, expertly advise customers on options, and secure and

finalize repair appointments

by clearly communicating the process.

Scheduling & Routing:

Schedule and dispatch technicians, proactively finding available windows, and quickly

adjusting routes

to manage conflicts or delays efficiently.

Outbound Communication:

Make

outbound calls

to follow up on inquiries or efficiently reschedule existing appointments.

Troubleshooting:

Quickly and effectively troubleshoot any logistical issues, scheduling conflicts, or complex customer concerns to ensure a fast resolution.

KPI Tracking:

Track and meet KPIs related to appointment booking rate, call handling, and first-time resolution of issues.

Coordination & Customer Support

Quote Management:

Provide quotes and follow up with customers for approvals.

Internal Communication:

Communicate clearly with technicians and internal teams to keep operations running smoothly.

Record Accuracy:

Maintain accurate CRM records to track appointments, communications, and service status.

What You Will Get

Flexible remote work arrangement.

Competitive payment in

USD,

without delays. Opportunities for

professional growth and learning.

A supportive and collaborative team environment. Fully English-speaking work culture.

Why Choose TechVill?

We're not just repairing appliances--we're setting new standards in home services. Join a company that rewards excellence and offers a clear path for professional growth!

#1 Repair Company:

Recognized by a top appliance manufacturer for exceptional service.

Explosive Growth:

We've expanded rapidly to four major Canadian cities and are aiming for

120 locations across North America by 2030.

Award-Winning Service:

Proud winner of the

2025 Consumer Choice Award

for Business Excellence.

Supportive Culture:

Work in a bureaucracy-free environment that values your ideas and supports your development.
Ready to help us deliver outstanding customer experiences? Apply now and help us grow!

Job Type: Full-time

Pay: ₹70,500.00 - ₹79,300.00 per month

Benefits:

Paid time off * Work from home