Job Description

#

Customer Care Representative

Multiple locations








Department
NORTH BUSINESS
Job posted on
Jan 09, 2026
Employment type
Permanent

Any Graduate/Diploma & ITI with Minimum 1-2 experience is customer service

Responsible for delivering seamless customer experience; make Ujjivan customers feel as 'privileged customers 'of Ujjivan and play an active role in improving customer retention rates

Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of

Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ

Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns

Understand customers' requirements and create opportunities to cross sell relevant products/ services

Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof

Engage in creating awareness about appropriate loan utilization/savings to the customers

Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .

* Maintain current knowledge of company products and services, applicable regulations -KYC/AML norms