Job Description

Key Responsibilities

Handling customer queries via phone, email, chat, and social media platforms Assisting customers with product information, sizing, styling, availability, and pricing Managing order processing, tracking, cancellations, returns, and exchanges Resolving customer complaints efficiently while maintaining brand image Coordinating with warehouse, logistics, and store teams for timely issue resolution Maintaining accurate customer records in CRM systems Ensuring high levels of customer satisfaction and retention Supporting sales promotions, offers, and seasonal campaigns Collecting customer feedback and reporting service issues to management

Skills

Customer Relationship Management (CRM) Fashion product knowledge (apparel, accessories, trends) Order & return management Complaint handling & conflict resolution Strong communication & interpersonal skills Multitasking & time management MS Office / CRM tools Email & chat support etiquette

Key Achievements (Example - Optional)

Improved customer satisfaction ratings through effective issue resolution Reduced repeat complaints by maintaining accurate follow-ups Consistently met service-level and response-time targets
Job Type: Full-time

Pay: ?12,000.03 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Work from home
Education:

Bachelor's (Preferred)
Experience:

Customer relationship management: 2 years (Required)
Language:

English (Required)
Work Location: In person