Job Description

Customer Care Representative

Job Type: Full-time

Experience: 0-2 years (Freshers welcome)

About the Role:

We are looking for a proactive and customer-oriented

Customer Care Representative

to manage both voice and non-voice (email/chat) interactions. This role requires excellent communication skills, problem-solving ability, and a commitment to delivering top-notch customer service across multiple channels.

Key Responsibilities:

Handle inbound and outbound customer calls professionally and empathetically Respond to customer queries through emails and live chat platforms Resolve product or service-related issues promptly and accurately Maintain detailed records of customer interactions in the CRM system Follow up on unresolved issues to ensure customer satisfaction Meet performance metrics such as response time, resolution rate, and customer satisfaction

Requirements:

Excellent communication skills in English (spoken and written) Ability to handle both voice and non-voice processes effectively Basic knowledge of customer service tools and CRM systems Strong listening, interpersonal, and problem-solving skills Prior experience in BPO or customer support is an advantage

Benefits:

Positive and inclusive work environment Career growth within a growing organization
Job Type: Full-time

Pay: ?168,356.85 - ?360,000.00 per year

Language:

English (Required)
Work Location: In person