Customer Care Representative (1 2 Yrs) Mumbai (after Sales/customer Service)
Job Description
Listening to customers :- Identifying customer needs and expectations, and listening to their concerns, issues, and questions.Providing service :- Delivering service requests efficiently, and ensuring the customer receives an effective service.Resolving issues :- Providing customers with clear instructions to resolve issues, and calmly responding to customers\' complaints.Managing orders :- Ensuring orders are delivered promptly, and rerouting customer calls to other departments when advanced solutions are needed.Conducting surveys :- Collecting data about customer satisfaction, churn rate, brand image, and awareness.Analyzing data :- Devising new strategies or updating existing ones based on customer data.Communicating with customers :- Communicating with customers through various omnichannel channels, including email, social media, phone, or SMS.Monitoring performance :- Devising ways to measure how well clients are being served, and establishing metrics for the team to reach. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3298862
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear