Job Description

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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As a Customer Care Professional, you serve as the face and voice of the American Express brand. You can make a meaningful difference in the lives of merchants. Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

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  Candidate should have been a part of a Voice process with min 12 Months experience
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  Should possess excellent communication skills
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  Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
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  Strong Interpersonal, Communication skills Accompanied By Quick Comprehension & Clear Articulation
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  Demonstrated Ability to Work Effectively Within A Team Environment

Technical Skills/Capabilities:

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  Should have a knowledge of the Commercial side of business
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  Demonstrated consultative experience, ability to influence, resourceful
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  Exceptional listening and relationship building skills.
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  Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
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  Creative problem-solving, eager to find customized solutions.

Educational qualification

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  Graduate & above

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.