Job Description

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Key Responsibilities

? Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social media, assisting customers with appointment bookings.

? Lead Follow-Ups: Call potential customers who have shown interest in clinic services and encourage them to book consultations.

? Scheduling & Coordination: Manage clinic calendars, confirm appointments with vets, and update customers on any changes.

? Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up post-visit to ensure customer satisfaction.

? Basic Inquiry Resolution: Provide information about clinic services, pricing, and procedures while directing complex queries to vets.

? Customer Engagement: Build strong relationships with pet parents, addressing concerns and ensuring they have a positive experience.

? Data Management: Maintain accurate records of appointments, customer interactions, and follow-ups in the system.

What We're Looking For

? Experience: 1-2 years in customer service, tele-calling, or front-desk roles, preferably in healthcare or pet services.

? Communication: Strong verbal and written communication skills in English and Hindi (Kannada is a plus).

? Organizational Skills: Ability to multitask, manage bookings efficiently, and handle multiple customer inquiries.

? Proactive & Friendly: Someone who enjoys talking to people, has a customer-first attitude, and can build relationships.

? Tech-Savvy: Comfortable using CRM tools, booking software, and WhatsApp for Business.

? Pet Lover: A genuine love for animals and an interest in pet care will be a huge plus!

Why Join Us?

? Be Part of a Growing Brand: Join a leading pet-care company expanding its veterinary services.

? Hands-on Pet Care Experience: Engage with pet parents and contribute to improving pet health.

? Career Growth: Opportunities to learn and grow within Supertails.

? Pet-Friendly Environment: Work in a space where pets are welcome!

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person