Job Description

About Us: Empowering People Through Service

At , Jay Air Systems Private Limited, we pride ourselves on a deep commitment to our customers' needs, offering exceptional support with every interaction. Our collaborative and dynamic team works together to continuously raise the bar for customer satisfaction. If you have a passion for helping others and thrive in an environment where every day brings new challenges, we want to hear from you.

Key Responsibilities:

Handle inbound customer inquiries and provide tailored solutions. Resolve customer issues in a timely and empathetic manner. Assist with product/service-related information and troubleshooting. Collaborate with other departments to ensure a seamless customer experience. Respond to customer inquiries via phone, email, and chat. Address customer concerns with patience and understanding. Escalate unresolved issues to appropriate departments for resolution. Collect and analyze customer feedback to help improve service offerings. Contribute to knowledge base documentation for internal use.

What You'll Need:

Previous experience in customer service or related fields. Problem-solving skills with a focus on customer satisfaction. Empathy and patience in high-pressure situations. Proven experience in customer support or a similar role. Excellent communication skills and a positive attitude. Ability to multitask and prioritize effectively. A problem-solving mindset with a focus on client happiness. Willingness to learn and grow within the company.

What We Offer:

A collaborative and dynamic work environment. Competitive salary with benefits and incentives. Opportunities to work with an innovative and forward-thinking team. Continuous learning and growth opportunities.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Education:

Bachelor's (Preferred)
Work Location: In person