Job Description

Responsibilities & Key DeliverablesAs a Customer Care Manager for Mahindra & Mahindra Ltd, you will play a crucial role in creating systems to ensure first-time right service and managing processes to prevent any loss of production. Your responsibilities will include linking up with Quality and Product Development Research and Development Services (PDRDS) to incorporate product feedback into existing and future products. Additionally, you will be in charge of implementing new initiatives efficiently and ensuring their success. Another key aspect of your role will involve working closely with your team to prepare them for taking the organization into the future.Preferred IndustriesEducation QualificationTo excel in this role, you should possess a combination of educational qualifications and practical experience. A degree in Business Management or a related field would be advantageous. Additionally, certifications in Product Management, Six Sigma, and Project Management would be beneficial in enhancing your skills and competencies for this position.General ExperienceHaving prior experience in Product Management, Relationship Management, Influencing Skills, Conflict Management, and Process Improvement will be essential for success in this role. Experience in the agriculture industry, specifically in the farm equipment sector, would be highly advantageous. Familiarity with production and product planning processes, as well as service initiatives and campaigns, will also be valuable.Critical ExperienceThe critical experience required for this role includes a proven track record in effective Project Management, a passion for maintaining high-quality standards, and a results-oriented approach with a focus on accountability. Experience in talent acquisition, team development, and appreciating diversity in a global work environment will be crucial for thriving in this position. Additionally, having a customer-centric mindset and the ability to drive innovation and change within the organization will be key to your success.System Generated Core SkillsProduct ManagementRelationship ManagementInfluencing SkillsConflict ManagementSystem DevelopmentSix SigmaProcess ManagementProduction PlanningProduct PlanningService Initiatives & CampaignsTalent AcquisitionSystem Generated Secondary Skills