Build and maintain strong relationships with customers to ensure repeat and referral business.
Handle customer queries, concerns, and escalations effectively and professionally.
Coordinate between sales, service, and support teams to deliver a seamless customer experience.
Monitor customer feedback and work on initiatives to improve satisfaction and retention.
Maintain accurate records of customer interactions in CRM systems.
Conduct regular follow-ups with customers for service reminders, renewals, and feedback.
Support showroom events, promotional activities, and customer engagement programs.
Prepare and present reports on customer satisfaction, retention, and service performance.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Flexible schedule
Life insurance
Provident Fund
Work Location: In person
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